Privacy Policy
At Diamond Teachers Group, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect the personal data of our students, parents, and visitors under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Collection of Personal Information
We collect personal information that is necessary to provide our online tutoring services, including:
Student Information: Name, age, grade level, learning preferences, and academic history.
Parent or Guardian Information: Name, contact details (email address, phone number), and payment information.
Tutor Information: Contact details and professional qualifications.
Usage Information: Information about how you interact with our website, including IP addresses and browsing activity is collected via cookies.
2. Use of Personal Information
We use the personal information we collect for the following purposes:
To provide and improve our tutoring services.
To communicate with students and parents regarding tutoring sessions, progress, and updates.
To process payments and manage billing.
To respond to inquiries and provide customer support.
To personalize learning experiences and adapt tutoring sessions to meet student needs.
To comply with legal obligations and regulatory requirements.
3. Protection of Personal Information
We take the protection of your personal information seriously and implement a variety of security measures to ensure its confidentiality and integrity. These measures include:
Secure encryption protocols for online transactions.
Access controls and data encryption to safeguard personal data.
Regular reviews of our privacy and security practices to ensure compliance with industry standards.
4. Sharing of Personal Information
We do not sell, trade, or rent your personal information to third parties. We may share personal information only in the following situations:
With third-party service providers who assist with delivering our services (e.g., payment processors such as Stripe, booking services such as Teachworks, and tutoring platforms like Lessonspace). These providers are contractually obligated to protect your data.
When required by law, such as in response to a court order or to comply with government or legal obligations.
5. Retention of Personal Information
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once it is no longer needed, personal information will be securely disposed of.
6. Your Rights
You have the right to:
Request access to the personal information we hold about you.
Correct any inaccurate or incomplete personal information.
Withdraw consent to the use of your personal information, subject to legal and contractual restrictions.
Request the deletion of your personal information, subject to our retention policy.
To exercise any of these rights, please contact us at learn@diamondteachersgroup.ca.
7. Consent
By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. We may update this policy from time to time, and we will notify you of any material changes by posting the revised policy on our website.
8. Contact Us
If you have any questions or concerns about our Privacy Policy or the way we handle your personal information, please contact us at:
Diamond Teachers Group
Email: learn@diamondteachersgroup.ca
This Privacy Policy was last updated on November 4, 2024
By using Diamond Teachers Group’s services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.